Sensormatic Intellex Troubleshooting Guide

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Troubleshooting Guide
1
Network Client
Troubleshooting Guide
The first section of this guide answers some frequently asked questions (FAQs) about the
operation of Intellex and the Network Client software. It also addresses common issues when
installing Intellex and Network Client on an existing corporate network or on a private network.
The second section provides a troubleshooting guide that helps you identify possible solutions
to Network Client problems.
Part Number 8200-0240-9900 A0
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Summary of Contents

Page 1 - Network Client

Troubleshooting Guide1Network Client™Troubleshooting GuideThe first section of this guide answers some frequently asked questions (FAQs) about the ope

Page 2

Network ClientTM10

Page 3 - FREQUENTLY ASKED QUESTIONS

Installation and Operating Instructions 11In Case of TroubleIN CASE OF TROUBLEIf a problem occurs, review the manual section covering the activity ass

Page 4

12 Network Client™ In Case of TroubleTroubleshooting GuideProblem Possible Causes Suggested ActionProblems ConnectingIntermittent connection between N

Page 5

Installation and Operating Instructions 13In Case of TroubleIntellex and Network Client will not connect.A power surge may have affected network opera

Page 6

14 Network Client™ In Case of Trouble‘ Cannot connect to Intellex through dial-up.The dial-up settings are not configured properly for the operating s

Page 7

Installation and Operating Instructions 15In Case of TroubleTroubleshooting GuideProblemsPossible Causes Suggested ActionProblems With Dome Camera Con

Page 8

16 Network Client™ In Case of TroubleTroubleshooting GuideProblemsPossible Causes Suggested ActionProblems with Intellex or Network Client Camera Cont

Page 9

Network ClientTM2The information in this manual was current when published. The manufacturer reserves the right to revise and improve its products. Al

Page 10

Troubleshooting Guide3FREQUENTLY ASKED QUESTIONSWhat does Network Client 3.1 do now?With new 3.1 features for both Intellex and Network Client, operat

Page 11 - IN CASE OF TROUBLE

Network ClientTM4Will Network Client still work with previous versions of Intellex software even though they run on different operating systems?Yes. N

Page 12 - Problems Connecting

Troubleshooting Guide5How many Intellex units can I attach to a Network Client?Network Client supports as many Intellex units as you can attach to you

Page 13

Network ClientTM6Can I browse the Internet using Network Client?This version of Network Client supports LAN, WAN, and dial-up network configurations.

Page 14

Troubleshooting Guide7How much data will you send over my network?Live Video display uses from 2,000 bytes/sec to 200,000 bytes/sec, depending on the

Page 15 - Problems

Network ClientTM8What is the maximum that can be downloaded from an Intellex unit?1GB. This limit prevents network saturation. If you try to retrieve

Page 16

Troubleshooting Guide9I cannot connect to my Intellex 1.6 units on my network. What's wrong?Network Client 3.1 is only compatible with Intellex 2

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